Return Policy

Free exchanges and easy returns

Even if you're making an exchange or a return, it should be easy. A pre-paid return label is included with every order. A $5 return postage fee will be deducted from your return. And exchanges are totally free - by mail, by phone, or in the store. Returns and exchanges are accepted on merchandise within 21 days of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. Damages to or omission of this box from your return/exchange may result in a fee. No returns on intimate apparel. No returns on sale merchandise. No returns on Skinny'z. Please include the yellow copy receipt in your package. PLEASE NOTE: Shipping and handling charges are non-refundable.

WHERE DO I SEND MY RETURN OR EXCHANGE?

Please send your return or exchange to:
K.Renee 2700 University Ave. Suite 100 West Des Moines, Iowa 50266

HOW DO I MAKE A RETURN OR EXCHANGE?

Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using the provided return shipping label, or use an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).

WHEN WILL MY CREDIT CARD BE REFUNDED?

Once your package has been received at K.Renee, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from K.Renee.

CUSTOMER SERVICE

Regular Hours:
Monday - Friday 10:00 am-6:00pm Central Standard Time
(866) 925-8451

By E-Mail:
Customer Service: service@krenee.com

By Mail:
K.Renee
2700 University Avenue
Suite 100
West Des Moines, IA 50266